It’s a problem Silicon Valley has been eager to solve, with startups like Checkr, Greenhouse, and Lever all gaining popularity on promises to streamline the often manual hiring process. The newest addition to the growing pool of recruiting tools is Crosschq, which on Wednesday announced that it had raised $4.1 million in seed funding in a round led by GGV. Bessemer Venture Partners, the Eventbrite cofounder Kevin Hartz, and the Golden State Warriors star Klay Thompson also participated in the oversubscribed round.
Instead of trying to break out of an already saturated field, Crosschq — pronounced “cross-check” — works with recruitment-management tools like Greenhouse and Lever to digitize, track, and collect reference-check data.
“When we looked at what I would call the screening space or matching space in the recruiting funnel, we saw it was cluttered with companies like Checkr, and that’s cool and interesting and needs to be done, but what’s missing here is the human element,” Crosschq cofounder and CEO Mike Fitzsimmons told Business Insider.
Fitzsimmons’ question is simple: How can a startup match the right candidate with the right position? But in practice, the pairing is riddled with bias because the recruiting process is “fundamentally broken,” Fitzsimmons said. References are typically short phone conversations that don’t go in-depth on the candidate, and that information is lost as soon as the recruiter or hiring manager hangs up.
“It’s appalling how LinkedIn has a monopoly on recruiting,” Fitzsimmons said. “We rely on that as a primary source of truth even though the information is incredibly difficult to verify and some profiles outright lie. We needed a solution for real, validated feedback on people from people that’s beyond just what’s on the résumé.”
Fitzsimmons told Business Insider that as a serial entrepreneur, he’d run into the hiring problem over and over again throughout his career. A promising candidate would accept a job only to leave after a few months or would otherwise turn out not to be a fit for the company.
Fitzsimmons’ experience wasn’t out of the ordinary, especially at high-growth companies where one in five hires ultimately don’t work out and only half of all new hires stick around for two years.
Glenn Solomon, a GGV partner and new Crosschq board member told Business Insider that he “had a lot of personal experience with hiring at different levels, both at GGV and at the many portfolio companies in which we are involved.”
“One of the key challenges is always to create a process where you get to predictably good results, because it’s not an easy thing to actually get right,” Solomon said. “As companies are growing fast, everyone is busy and needs change, so assessing fit is not a simple task.”
The tools that try to automate the process are riddled with bias, Fitzsimmons said, by screening résumés for things like university names or experience at notable companies — they take out the human element.
He pointed to Thompson’s career as evidence that all recruiting systems need an overhaul.
“Klay came out of college as a low draft pick, certainly compared to how he’s turned out,” Fitzsimmons said. “He exemplifies what Crosschq can be for all professionals. If we can make sure that every employee is matched with their company as well as Klay was matched with the Warriors, it will be a better place.”