College Customer Experience Agent-IndianaVirtual Contact Center-IN, IN
Job ID: 160007400
WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!
In order to be considered for this position you must live in Indiana and currently be attending a University in Indiana.
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.
Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
Because that’s what being Earth’s most customer-centric company is all about, and it’s still Day One at Amazon.
This is Amazon’s work from home College Customer Experience Agent role.
This position will allow students to think outside the box, solve problems, answer questions, and resolve customers’ issues via phone and chat. College Experience Agents will be challenged to leverage resources, think big to resolve issues and ultimately improve the customer experience. CEAs will be working with one of the fastest growing areas within Amazon and help create a format for improvement from onboarding, learning, and assessing the tools and resources given to Customer Service Associates to perform their role.
Amazon College Customer Experience Agents will also research issues, identify opportunities for improvement and create a project charter for roll out. Agents will also be required to collaborate with other students in the same role to help promote/present their project.
This job is an hourly position and pay rate nationwide is $10.00 per hour. Training for this role is paid, fully self-directed and demanding.
In this role, agents will have the freedom to choose their work schedule that he/she will build based upon their class schedule and the businesses’ need. From the start of fall semester through spring, agents will have the opportunity to work anywhere between 12 and 20 hours per week, with each agent working a minimum of 12 hours per week. Working hours will increase during our peak season (November through January 1st), and you may be able to work up to the maximum amount of hours per week that the state and federal law allows during breaks from school. You may also be required to work on any/all major holidays, such as Thanksgiving, Black Friday, or Christmas. CEAs will be able to decrease their scheduled hours during finals week if needed.
Your address must be in Indiana. Any applicants with home addresses outside of the hiring state will not be considered.High School Diploma or equivalentCurrently enrolled in an Undergraduate programBasic typing, phone, and computer navigation skillsAbility to navigate the Internet, email, and Instant Messenger toolsAbility to participate and complete mandatory trainingAbility to complete I-9 work authorization paperwork in personAbility to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone
Customer FocusExperience working in a self-directed, self-trained environmentAbility to empathize with and prioritize customer needs Uphold company values and respect every customer Exude patience and ownership with each customer Ability to resolve conflicts and set appropriate expectations with customers Ability to determine customer needs and provide appropriate solutions1+ years in a service environment dealing with the public
You will be shipped a headset and a Gemalto token to the address provided in your application. Equipment may arrive separately.
Click below for more details and to apply
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